Updated 2 April 2024
Terms and Conditions of Purchase
To purchase tickets, you must provide your name, postal address, email address and phone number. You can pay online with a debit card, Swish or gift voucher. The details you provide will be used to complete your purchase. The same details are used to contact you, for example if there is a problem with your purchase or if a performance is cancelled.
For information on how The Göteborg Opera processes your personal data, please refer below and to the information on this page about personal data processing.
Tickets
Your barcoded ticket is your key to a certain opera performance or event. The ticket barcode will only be scanned and accepted once. Consequently, your barcoded ticket cannot be copied or used more than once.
If you are unable to attend a performance or event, you have the right to transfer your ticket to another person. Please note that some price categories are subject to certain conditions which require you to present an ID, student card or stage pass.
Tickets cannot be used or resold for commercial purposes. This includes:
- Professional sales transactions or any other form of sales where the seller claims that the tickets are sold by The Göteborg Opera.
- It is not permitted to conceal or change the information on the tickets, e.g. the price of the ticket.
By using and selling tickets for commercial purposes, the tickets become null and void. The Göteborg Opera shall be entitled to compensation for any and all costs associated with the cancellation of tickets as a result of unauthorised ticketing.
Online tickets purchased via www.opera.se (this website)
To purchase tickets online, proceed as follows:
- Search and find ticket(s)
- Check that you have been allocated your chosen seats and any products you have requested.
- Log in if you are an existing customer. If you are not an existing customer, please complete our quick and easy online registration form to create your personal customer account.
- You can also register without logging in.
- Enter your contact details
- Check that the details are correct.
- Enter your gift voucher number and pin code (if applicable) if you want to pay with a Göteborg Opera gift voucher.
- Accept the Terms and Conditions of Purchase and Delivery.
- Choose your payment method and enter your details.
- Confirm your purchase.
Your order confirmation can now be viewed on the screen and you will receive a confirmation email.
As a customer, you are responsible for checking that the details of your purchase (postal and email addresses, event date and time, correct venue, number of tickets, etc.) are correct and that your ticket(s) are delivered to you before the event starts.
Delivery and issuing of tickets
Physical tickets are issued at our box office. When you buy tickets via www.opera.se, you can choose between PDF or mobile tickets. Download your ticket via the link in the order confirmation sent to your email address. If you do not receive your tickets by email within 24 hours after completing your purchase, please call the box office on +46 31 131 300 or send an email to biljetter@opera.se.
If you are unable to download your tickets from the order confirmation page or do not receive the order confirmation by email, you can always log in to your account and access your tickets from there. If you have problems accessing your order, please call the Göteborg Opera’s box office on tel. +46 31 131 300.
For opening hours, visit this page.
Exchange and cancellation
Ticket exchange fee
You can change your ticket(s) to a different date of the same production up to 24 hours before the performance, subject to availability. For changing tickets, The Göteborg Opera charges an exchange fee of SEK 40 per ticket. This fee is charged when you change the ticket.
Cancellation
With the Göteborg Opera’s cancellation protection, you can cancel your ticket up to 4 weeks prior to the performance date. You can buy cancellation protection along your ticket. The cancellation protection only applies for the performance you purchased it for. The price of the ticket will be refunded. In the event of illness or injury, you can cancel up until the day before the performance, in which case you will receive a gift voucher equivalent to the price of the ticket. Cancellation due to illness or injury must be certified with a medical certificate or a police report. This must be submitted within one week of the cancellation.
For terms and conditions applicable to Cancellation Protection, please visit this page.
Cancellation of a performance
If a show or event cannot be performed, it will be cancelled. In such cases, we will contact you via email or sms. You can choose to either get a refund of the ticket price or exchange your ticket for a different date of the same production. The refund/exchange must take place within three weeks from the date the performance or event is cancelled. Administration fees are non-refundable.
A change of repertoire, location/venue or a partially performed production or event does not constitute a cancelled performance and is usually non-refundable.
Force Majeure
The Göteborg Opera’s obligations under the Terms and Conditions of Purchase, including responsibility for implementing the event and the ticket buyer’s right to a refund, will cease to apply if the event is affected by a force majeure situation before or during the event. Force majeure refers to circumstances beyond The Göteborg Opera’s reasonable control, including but not limited to war, riots, terrorism, major outbreaks, fire, floods, strikes, weather, national security orders or instructions from national or local authorities.
Ticket bookings
When booking ticket(s), you must confirm the name of the production, number of tickets, price and date before the expiry date. Once the expiry date of your booking has passed, your tickets will go back on sale. Once you have confirmed and/or paid for your booking, the ticket(s) will be sent in PDF format to the email address specified in your booking.
Personal data
On 25 May 2018, the General Data Protection Regulation (otherwise known as GDPR) came into legal force in all EU Member States. The regulation reinforces the rights of individuals with regard to privacy in the processing of personal data. The Göteborg Opera will only collect and process your personal data with your consent and when the processing of such data is required by law. In order for you to feel secure in the processing of your personal data, it is essential that you have a comprehensive understanding of The Göteborg Opera’s Personal Data Management Policy.
In addition to what is stated in our Personal Data Management Policy, your personal data may be used to contact you in connection with information about your ticket purchase at the Göteborg Opera.
Any questions or concerns?
If you have any questions or concerns about your ticket purchase, please contact the Göteborg Opera’s box office on tel. +46 31 131 300 or send an e-mail to: biljetter@opera.se
GöteborgsOperan
Christina Nilssons gata
411 04 Göteborg
Disclaimer of responsibility
The Göteborg Opera accepts no responsibility for incorrect pricing information or sold out events.